Privacy Policy

1. Introduction

Joylix ("Joylix", "we", "us", or "our") operates joylix.games, a free social entertainment platform offering casino-themed games using virtual currency only. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our services.

2. Data We Collect

We collect information that you provide directly and information that we obtain automatically when you use our platform.

2.1 Information You Provide

• Contact form submissions: When you use our contact form, we collect your name, email address, subject, and message content.
• Newsletter sign-ups: If you subscribe to our newsletter, we collect your email address.
• Communications: Any correspondence you send to us, including emails to hello@joylix.games or legal@joylix.games.

2.2 Automatically Collected Information

• Usage data: Pages visited, time spent, click paths, referring URLs, and general interaction with our site.
• Device and browser data: Browser type, operating system, screen resolution, and approximate location (country or region) derived from IP address.
• Cookies and similar technologies: See our Cookie Policy for details.

3. How We Use Your Data

We use your data for the following purposes, based on our legitimate interests, your consent, or to perform a contract:

• To respond to your enquiries and provide customer support
• To send you our newsletter, if you have opted in
• To improve our website, games, and user experience through analytics
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations and enforce our Terms of Use
• To communicate important updates about our services or policies

4. Third-Party Services

We use trusted third parties to operate our platform. These may process your data on our behalf:

• Analytics: We may use analytics services to understand how visitors use our site. Data is typically aggregated and anonymised where possible.
• Hosting: Our website is hosted by providers who store and transmit data securely. We select providers with strong data protection commitments.
• Email delivery: Newsletter and contact form emails may be processed by email service providers.

We require these processors to protect your data and use it only for the purposes we specify. We do not sell your personal data to third parties.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes set out in this policy:

• Contact form data: Typically retained for up to 24 months after your last enquiry, unless we need it longer for legal or support purposes.
• Newsletter data: Retained until you unsubscribe. We may keep a record of your opt-out to honour your preference.
• Analytics and logs: Usually retained for up to 26 months, after which data is aggregated or deleted.
• Legal obligations: Some data may be retained longer where required by law.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.
• Right to complain: You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at legal@joylix.games. We will respond within one month.

7. Children's Privacy

Joylix is intended for adults aged 18 and over only. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at legal@joylix.games and we will delete it without delay.

8. International Transfers

Your data may be processed in the United Kingdom or in countries that the UK has deemed to provide adequate data protection. Where we transfer data to other countries, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS), secure hosting, and access controls. No method of transmission over the internet is 100% secure, but we strive to use industry best practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. For material changes, we may notify you by email or a prominent notice on our site. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to make a complaint, please contact:

Joylix
Email: legal@joylix.games

For general enquiries: hello@joylix.games